Quality Customer Service Rekindling the Art of Service to Customers
Lulu.com, 21/06/2007 - 160 páginas
Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures, Baby Boomers, Generation X, and Generation Y. It provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders affect quality.
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____________________________________________________ ____________________________________________________ Day application Art of Service asked bank behavior Bill Clinton boiling frog phenomenon Chambliss chapter clerk communications counter credit union customer service representative decided doctor doctor’s office Dollar emotional intelligence employees enhanced customer service external customer friendly front-line grocery store Hello Home Depot http://www.sacredlands.org/boiling.htm Radeneau industry institutions leader less than stellar listened look Ma’am Medic mother nonverbal nonverbal communications Notes Notes Quote Obstacles for Skill organization pants Peachie poor customer service prevent the less product service features quality customer service quality service receptionist Rekindling the Art restaurant retail seek quality customer Service to Customers Sherry Shopper and Meaty Signs of Distress Smith Quartet staff stellar customer service Stewart County Stu Jackson SWOT SWOT analysis telephone representatives Ten East Thank thought Totalitarian agriculture understanding voice W.E.S. Group waitress wire transfer
Página 13 - Four things come not back: the spoken word ; the sped arrow; the past life ; and the neglected opportunity.
Página v - So go on to the next step. Decide on the one thing you want most from life, no matter what it may be. There is no limit, you know, to Mind. Visualize this thing that you want. See it, feel it, BELIEVE in it. Make your mental blue-print, and begin to build! And not merely a mental blue-print, but make an actual picture of it, if you can. Cut out pictures from magazines that symbolize what you want. Paste them on a large sheet of paper and pin them up where you can see them often. You'll be surprised...