The Employee Retention Handbook

Capa
CIPD Publishing, 2002 - 279 páginas
Staff turnover is a key issue for HR executives. It costs your organisation money and time. Stephen Taylor looks at the causes of staff turnover and the most effective ways of measuring, costing, predicting and preventing it. With six detailed case studies covering retailers, graduates, engineers, professional services, call centres and the police, this book offers you effective approaches to solve your retention issues.
 

Índice

MYTHS FACTS AND DEBATES
14
MEASURING COSTING AND PREDICTING
32
IDENTIFYING THE CAUSES OF EMPLOYEE TURNOVER
60
IMPROVING RETENTION RATES
85
PAY AND BENEFITS
93
TRAINING DEVELOPMENT AND CAREER
114
WORKING CONDITIONS
133
RECRUITMENT SELECTION AND INDUCTION
155
INTRODUCING THE CASES
203
CALL CENTRE EMPLOYEES BY CLAIRE BARNES
223
POLICE OFFICERS BY LYNN CROSS
232
ENGINEERS BY MARY VEITCH
243
ACCOUNTANTS AND SOLICITORS BY CLAIRE
252
RETAIL WORKERS BY CLAIRE SWEENEY
260
Bibliography
267
Index
275

EFFECTIVE SUPERVISION
181

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