The Employee Retention Handbook

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CIPD Publishing, 2002 - 279 páginas
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Staff turnover is a key issue for HR executives. It costs your organisation money and time. Stephen Taylor looks at the causes of staff turnover and the most effective ways of measuring, costing, predicting and preventing it. With six detailed case studies covering retailers, graduates, engineers, professional services, call centres and the police, this book offers you effective approaches to solve your retention issues.
 

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Índice

PRESCRIPTIONS
60
Terms of contract Building effective defences Employer
85
TRAINING DEVELOPMENT AND CAREER
114
WORKING CONDITIONS
133
RECRUITMENT SELECTION AND INDUCTION
155
32
157
EFFECTIVE SUPERVISION
181
INTRODUCING THE CASES
203
CALL CENTRE EMPLOYEES BY CLAIRE BARNES
223
POLICE OFFICERS BY LYNN CROSS
232
ENGINEERS BY MARY VEITCH
243
ACCOUNTANTS AND SOLICITORS BY CLAIRE
252
RETAIL WORKERS BY CLAIRE SWEENEY
260
Bibliography
267
Index
275
Direitos de autor

60
208

Palavras e frases frequentes

Informação bibliográfica