The High Cost of Low Morale...and what to do about it

Capa
CRC Press, 03/04/1997 - 280 páginas
While the morale of an organization is an intangible element composed of feelings and attitudes of individuals and groups, the effects of morale include tangible and extremely important factors such as profits, efficiency, quality, and productivity. Low morale and its costliest indicator, high turnover, can be a tremendous drain on a company's finances. Managers often view morale as mysterious and unpredictable, when in fact it is a measurable, controllable expense. The High Cost of Low Morale explores the underlying causes of low morale and offers you field-proven, practical methods for increasing morale and reducing turnover in your organization.
 

Índice

Turnovers are not happy with their jobs have few external
1
Know What Youre Looking For
6
Avoid The Mirror Test
19
Up Your Attitude A Good Attitude High Morale
31
Set Goals
48
Pygmalions Fair Lady The Power of Expectation
59
Recognize Assets
71
Ma Bell Did It Communicate
83
Whos on First? Is It Leadership Or Is It Management?
163
Turnonsplus are the most likely to stay for the long
165
Close Encounters of the Worst Kind Managing Difficult
187
All Aboard Orientation and Training
219
Dont Leave Them Behind
225
Link Training to Corporate Initiatives
231
Leadership 2000
237
Appendix
247

ChChChChange Take Charge of Change
113
Get Em Psyched Build Fun into Your Organization
139

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